Lawsuit says agents illegally auto-dialed expired listings

TUSTIN, Calif. – April 9, 2019 – Jorge Valdes from Tustin, Calif., has filed a complaint against Coldwell Banker Real Estate and NRT asking the court to stop the companies from directing real estate professionals to call consumers without their consent – a violation of the Telephone Consumer Protection Act.

The lawsuit alleges that the defendants are making unsolicited, automatically dialed calls to consumers that violate the Federal Trade Commission’s National Do Not Call Registry.

Valdes alleges in the complaint that the real estate companies provide specific instructions to their real estate professionals to call expired listings – consumers who previously listed their properties for sale with other real estate professionals. Valdes also alleges that the companies instruct real estate professionals to make unsolicited cold calls to obtain new listings, and that the companies provide agents with telephone numbers and other analytics to identify leads, as well as scripts to guide the conversations.


Source: REALTOR® Magazine

© 2019 Florida Realtors®

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